• Application Support Analyst

    Job Locations US-CA-San Leandro
    Posted Date 5 days ago(4/13/2018 5:46 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    The Application Support Analyst will act as a liaison between our internal staff and our software development team. This person is responsible for learning both our internally-developed applications as well as the business and clinical operations of Seneca’s widely-varied spectrum of programs. The Support Analyst works directly with end users to provide support, and ensures that the software applications are used most effectively across our programs.


    • Serve as a primary point of contact for software support requests from staff.
    • Organize, track and respond to support requests.
    • Investigate software problems.
    • Learn the technical details of Seneca’s internally-developed software.
    • Provide temporary workarounds when problems require a programming fix.
    • Identify areas of needed user training, and proactively coordinate trainings.
    • Communicate regularly with the software development team and Seneca staff in order to bring real world “from the field” feedback back to the developers.
    • Continually learn and understand agency processes in order to facilitate effective usage of the applications to meet these needs.
    • Write and distribute end-user documentation and instructions.
    • Determine whether problems need to be escalated to the software developer team or the quality assurance team and ensure that problems are addressed.
    • Contribute to the testing of newly developed application features and functionality
    • Make configuration changes to Seneca’s applications as needed to support program requirements


    • Excellent customer service skills
    • Experience incorporating business operations with software applications to maximize productivity and efficiency in systems
    • Experience using SQL databases with mid-level skills in writing queries to extract data
    • Experience analyzing event logs for troubleshooting purposes
    • Strong organizational, communication, and analytical skills
    • Has a strong attention to detail
    • Problem-solving and multi-tasking skills
    • Must be 21 years of age or older
    • Valid California driver’s license and insurability through Seneca’s automobile policy
    • TB test clearance, fingerprinting clearances, and any other State/Federal licensing or certification requirements
    • AA degree or higher required


    *This position is located in San Leandro, CA and cannot be performed from a remote location*


    • Full-time: Monday - Friday


    • Mission-driven company with a genuine respect for work/life balance and a goal to make a difference in our communities
    • Comprehensive employee benefits package, including medical, dental, vision and chiropractic coverage, as well as partially paid premiums for dependents
    • Employer-paid Employee Assistance Plan
    • Scholarship opportunities
    • 403b Retirement plan
    • 5 weeks of flexible paid time off
    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.