• Helpdesk Technician

    Job Locations US-CA-San Leandro
    Posted Date 1 month ago(10/16/2018 3:19 PM)
    Job ID
    2018-1973
    # of Openings
    1
    Category
    Information Technology
  • Overview

    The primary responsibility of the Helpdesk Technician (IT Support Specialist) is to provide support all of Seneca's programs. The Helpdesk Technician installs, maintains, and configures computer systems and provides support to employees experiencing problems with computer-related technologies. 
     
    “As a Helpdesk Technician you have the opportunity to work with a great team of staff that has a variety of skills and knowledge. The environment is fast-paced but not stressful due to the attitude and energy brought forth by the team. You get to wear a bunch of different hats. You’re not just supporting staff, you’re getting to work with a multitude of systems including networking, phone systems and servers. In most environments, you’re in a tiered category: tier 1, tier 2 etc, but that is not the case in Seneca’s IT department. We are first and foremost a team where we all have a hand in a wide array of systems and tasks.”

    -  Seneca Employee

    Responsibilities

    • Provide support to employees with technical issues or questions.
    • Provide phone support to users for simple maintenance tasks and/or resolve the users’ issues/questions.
    • Provide basic network troubleshooting
    • Configure and troubleshoot computer hardware, printers and copiers.
    • Configure/repair software and hardware.
    • Install new desktop and laptop systems for employees.
    • Configure and support employee cell phones/smart phones.
    • Travel to off-site locations to provide technical support.
    • Evaluate, prioritize and respond to incoming requests via phone, e-mail, voice mail or in person.

    Qualifications

    • Associate’s degree required; Bachelor’s degree preferred.
    • Outstanding customer service, interpersonal, and written/verbal communication skills.
    • A solid understanding of Windows 7, 8.1 and 10 as well as Microsoft Active Directory.
    • Computer, smartphone and network knowledge and skills
    • Familiarity with: Microsoft Office applications, Smart phones, iPhone OS, MAC
    • Must be able to lift 50 pounds
    • Own vehicle, valid California driver's license and clean driving record
    • Clearance of TB test, fingerprints, and any other mandatory State/Federal licensing or certification requirements

    Schedule

    • Monday-Friday 

    Benefits

    • Competitive, DOE 
    • Comprehensive employee benefits package, including medical, dental, vision, and chiropractic coverage, partially paid premiums for dependents, and a 403(b) retirement plan
    • Employer-paid Employee Assistance Plan (EAP)
    • Scholarship opportunities, on-going training, and professional development opportunities
    • 4 weeks of flexible Paid Time Off

    Employment opportunities are, and shall be open to all qualified applicants solely on the basis of their experience, aptitudes and abilities. It is the policy of Seneca Family of Agencies to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, marital status, disability, Vietnam Era Veteran status, age, religion, political affiliation, gender or sexual orientation. Seneca is committed to providing a fair, equitable, and inclusive work environment. We welcome candidates that will promote and value diversity and exercise teamwork and collaboration.

     

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