• Program Assistant/Health Information Specialist

    Job Locations US-CA-San Francisco
    Posted Date 1 month ago(5/16/2019 10:16 AM)
    Job ID
    # of Openings
    Administrative Support
  • Overview

    The Program Assistant/Health Information Specialist maintains client files, maintains general operation of the program administrative office, and submits mental health billing for clients. Additionally, this position compiles, updates, and organizes all documentation for the clients within their program, in collaboration with clinicians and counselors. This is an administrative role that requires a high level of analytical, computer, and communication skills.


    “San Francisco Connections provides comprehensive care for clients and families to reach behavioral and mental health goals through various services aimed to build support systems and stability within therapeutic and community-based settings. The PA/HIS role is an excellent opportunity for those who work best at combining their analytical skills with creativity and the ability to think on one’s feet. They holds a key role in promoting a welcoming environment for staff at the site and clients and families who visit the site. And the detail-oriented nature of the Health Information Specialist role gives insight into the ways that billing and documentation procedures serve in the vitality of our programs.” - Seneca Staff


    Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. Celebrating diversity and creating a culture of inclusion increases creativity, innovation, problem solving, and teamwork. Seneca’s agency-wide DEI Advisory Board, Employee Resource Groups, and Language Practice Groups help our employees provide culturally and linguistically relevant services to the families we serve. For more information on our Diversity, Equity and Inclusion initiative, click here!


    • Answer department phones, maintain purchase orders, and process mail for the department.
      Maintain and update agency documents, manuals, and department files.
    • Coordinate projects and special events as instructed by the Program Director.
    • Create and maintain client records. 
    • Monitor and track required Medicaid documentation and eligibility
    • Conduct Quality Assurance review of all administrative, clinical, and medical documentation. 
    • Process client placement change requests and receive client documentation.
    • Use document tracking tools to report chart status and communicate with the clinical team.
    • Complete all Mental Health billing, resolve billing related issues, and ensure timely submission of invoices for Non-Medicaid clients.
    • Prepare discharge charts for off-site storage.
    • Ensure appropriate and timely distribution of Incident Reports.
    • Update program attendance and process requests for client reports when needed.


    • Posses a Bachelor's degree or graduating Spring 2019
    • Valid California driver's license and insurability under Seneca’s automobile policy.
    • Clearance of TB test, physical exam, fingerprinting and any other mandatory State/Federal requirements.
    • Strong communication, computer, and project management skills.
    • Ability to work as a member of multi-disciplinary team.


    • Monday - Friday, 8:30am - 5:00pm


    • Competitive salary
    • Comprehensive employee benefits package, including medical, dental, vision, and chiropractic coverage, as well as partially paid premiums for dependents.
    • Employer-paid Employee Assistance Plan
    • Scholarship opportunities, ongoing training, and professional development opportunities
    • 4 weeks of flexible Paid Time Off
    • We provide a 403b retirement plan
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