• Application Support Analyst

    Job Locations US-CA-San Leandro
    Posted Date 1 month ago(5/21/2019 10:13 AM)
    Job ID
    2019-2394
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Seneca’s Application Support Analyst is the primary point of contact between employees and our technical development teams. This position performs support, training, and configuration of our applications (primarily our electronic health records system). The Application Support Analyst works directly with various stakeholders, both internal and external, in order to ensure that the applications are used most effectively across Seneca’s widely-varied spectrum of programs.

     

    Seneca has spent the past thirty years building its reputation as an innovative, effective, and ever-evolving leader in child and family mental health services. The Application Support Analyst plays a crucial role in maintaining Seneca’s sophisticated infrastructure of internally-developed clinical and business applications.

    Responsibilities

    • Organize, track and respond to support requests and investigate application problems.
    • Propose and implement technical solutions independently and/or in conjunction with a software developer.
    • Investigate and establish temporary workarounds to minimize disruptions to end users when problems require a programming fix that can’t be implemented right away.
    • Identify areas of needed user training, escalating training-related issues to supervising staff and assisting with training support when appropriate.
    • Communicate regularly with the software development team and Seneca staff in order to bring real world “from the field” feedback back to the developers.
    • Continually stay informed on ever-changing agency processes in order to facilitate effective usage of the applications to meet agency needs.
    • Write and distribute end-user documentation and instructions.
    • Test newly developed application features and functionality.
    • Make configuration changes to Seneca’s applications as needed to support program requirements.
    • Create and update EHR-based documentation templates and workflows. Collaborate with program leadership to establish effective documentation workflows.
    • Write basic SQL queries, where necessary, in order to troubleshoot the database level of an application.

    Qualifications

    • Bachelor’s degree required.
    • Experience analyzing business operations and configuring software applications to effectively support these operations.
    • Experience using relational databases and writing queries to extract data
    • Excellent communication, writing, and customer service skills
    • Experience learning technical frameworks, systems, applications and concepts. Must have a willingness to adopt and support innovative changes in response to changes in technology and in business practices.
    • Strong organizational, troubleshooting, and analytical skills.
    • Ability to consume, understand, and interpret large amounts of both technical and non-technical information, then extract and communicate actionable information to team members.
    • Problem-solving and multi-tasking skills, including the ability to prioritize work and independently manage time so that multiple competing priorities are addressed in a timely manner.
    • Valid California driver’s license and insurability through Seneca’s automobile policy.
    • TB test clearance, fingerprinting clearances, and any other State/Federal licensing or certification requirements.

    Schedule

    • Monday - Friday

    Benefits

    • Competitive salary
    • Comprehensive employee benefits package, including medical, dental, vision and chiropractic coverage and partially paid premiums for dependents
    • 4 weeks Paid Time Off
    • 403b retirement plan
    • Employer-paid Employee Assistance Plan
    • Scholarship and professional development opportunities
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