Are you passionate about making a difference in the lives of youth and families in our communities? Join our team as a Bilingual Lead Care Manager for our Enhanced Care Management (ECM) program!

As a Bilingual Lead Care Manager, you will act as the primary contact person for youth and families requiring care coordination and community linkages. Bilingual Lead Care Managers play a pivotal role in providing comprehensive care management and support serving as the cornerstone of the care coordination process and the driving force behind ensuring the holistic well-being of high-need youth and families.

ABOUT ENHANCED CARE MANAGEMENT

The Enhanced Care Management (ECM) program is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services, connection to community resources, and comprehensive care management. 

ABOUT SENECA

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We’re also committed to building a diverse staff and strongly encourage people of color to apply. Our programs are deeply engaged in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

• Conduct outreach to enroll new clients in ECM, establishing rapport and trust
• Collaborate with youth, families, and care teams to assess needs and develop comprehensive care plans
• Coordinate care activities and maintain communication with external providers including county substance use disorder and specialty mental health providers as appropriate
• Manage referrals, coordination, and follow-up to needed services and supports
• Provide education and identify support needs for youth and their families
• Build and foster collaborative relationships with community resourcing agencies
• Provide services in-person and accompany clients to appointments when needed
• Complete required documentation in a timely manner
• Attend supervision and other team meetings as required

REQUIRED:

• Additional education/experience requirements:
  • Bachelor’s degree in Social Work/Psychology/Counseling + 1 years of experience OR
  • Associate’s degree or equivalent + 2 year of applicable experience OR
  • High School Diploma/GED + 3 years of applicable experience
  • Experience required working with families who are experiencing the impact of complex systematic disparities that contribute to community and individual mental health challenges
• Bilingual Spanish/English required
• Flexibility to work some earlier mornings or evenings, scheduled ahead of time
• Must be at least 21 years of age
• Own vehicle, Valid California driver's license and insurability with Seneca's automobile policy
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements
• Must show proof of COVID-19 vaccination

PREFERRED:

• Prior case management and community-based experience
• Bilingual Spanish skill set
• Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks

• Full-time
  
  • Mon-Fri; 9am-5pm
  • Flexible schedule with ability to work earlier mornings or evenings as needed
  • Combination of in-person & remote work

• Starting range: $27.46 - $29.96 per hour 
• Actual salary dependent on creditable experience above the minimum qualification
• Mileage reimbursement
• Salary increases each year
• 5 weeks of Paid Time Off and 11 Paid Holidays
• Comprehensive benefits package:
  • Medical, dental, vision and chiropractic, acupuncture, fertility coverage
  • 50% paid premiums for dependents
  • Long-term disability, family leave, and life insurance
  • 403b Retirement Plan
  • Employer-paid Employee Assistance Plan
• Seneca is a Public Service Loan Forgiveness certified employer
• Promotional opportunities across the agency in California and Washington