Are you a committed mental health provider with experience working with migrant, refugee, or asylum-seeking families? Join our Todo por Mi Familia (TPMF) Program as an Outreach Coordinator! 

The Outreach Coordinator is responsible for assisting with the outreach to and engagement of families impacted by the Zero Tolerance Policy, including those who remain separated and those that have already been reunified. Outreach Coordinators work in collaboration with community organizations, including immigration attorneys, to establish contact with families and then partner with TPMF case managers and supervisors to connect interested families to services. The Outreach Coordinator serves as the initial advocate and liaison between the family and TPMF case managers, providers, and other community partners. A successful Outreach Coordinator communicates with great clarity and must be able to balance confidence and vulnerability, work as part of a team and independently, manage highly confidential information, and be driven by passion and compassion.

ABOUT THE PROGRAM

Seneca’s Todo Por Mi Familia (TPMF) program was established to address the profound trauma experienced by migrant/asylum seeking parents and children who were unwillingly separated from each other at the US-Mexico border under the Zero Tolerance Policy. Pursuant to a federal contract and class action lawsuit, TPMF offers the following services to eligible families: (1) pre-reunification counseling to still-separated families awaiting reunification; (2) parenting and psychosocial supports to reunified families in the United States; (3) referrals to behavioral health treatment to still separated children and reunified families in the United States; and (4) related case management services. TPMF is built upon Seneca’s years of experience providing Unconditional Care® to effectively respond to the impact of complex trauma on children and families. All services provided by TPMF are trauma-informed and culturally appropriate and offered in the families’ preferred language, with the goal of helping families heal and rebuild.  

ABOUT SENECA

We are committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. We are committed to building a diverse staff and strongly encourages people of color to apply. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.

• Establish contact and engage families separated under the Zero Tolerance Policy to inform them of the availability of services and determine their interest in various services.
• Collaborate with TPMF partners, including Maya Indigenous and legal advocacy groups, to coordinate outreach to families.
• For families for whom no known contact information is available, utilize creative and comprehensive family finding strategies to organize and coordinate a system that will help establish contact with families separated at the United States-Mexico border under the Zero Tolerance Policy (ZTP) throughout the United States.
• Conduct innovative outreach efforts to various network resources and partnerships across the nation that will expand our reach to eligible families and increase our ability to refer families to services via cold phone calls, emails, social media outlets, and/or face-to-face visits.
• Develop trust and rapport with families in a linguistically-and culturally appropriate and trauma-informed manner utilizing available resources including interpretation and translation services where needed.
• Effectively communicate purpose, means, and expected outcomes of all available services to families.
• Confirm that all interactions with each family align with our core value to provide unconditional care by honoring their unique background, circumstances, cultural identities that support each family’s individual needs.
• Support coordination of behavioral and supportive services to families by identifying and addressing barriers for each family, and working collaboratively with case managers, supervisors, or/and stakeholders supporting families so they can link the families to appropriate resources for support.
• Provide linkage and warm hand offs to both internal and external resources based on each family’s unique treatment needs.
• Maintain accurate records of any projects, referrals, or assignments by entering data into electronic systems in accordance with guidelines established by federal contract and Seneca to satisfy internal and external evaluating requirements.
• Initiate and maintain frequent communication with families, staff, providers, or partners.
• Demonstrate strong interpersonal, organizational, communication, and customer service skills.
• Participate in 24-hour on-call hotline shift.

REQUIRED

• Bachelor’s degree required, with 3 years’ experience working with migrant, refugee, or asylum-seeking families.
• Bilingual in Spanish, Mam, Q’anjob’al, and/or Ki'che' (Quiché) required.
• At least 21 years of age.
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy.
• Proof of up-to-date COVID-19 vaccination.

SKILLS OF AN IDEAL CANDIDATE

• Good problem solving and communication skills and can work with families to empower them to engage in problem solving.
• Detail oriented and ability to manage highly confidential information.

PREFERRED

• Master’s degree in social work, counseling, or related field.
• Experience with family finding and engagement or working with migrant, refugee, or asylum-seeking families.

• Full-time.
  • Monday-Friday: 9am-5:30pm.
• Participate in 24-hour on-call hotline shift.
• Travel within the U.S. may be optional; however,  not a requirement of the position.
• Availability to work some evenings and weekends required.

• Starting at $25.46 - $30.08 per hour.
  • Actual salary dependent on creditable experience above the minimum qualifications for the role.
• Salary increases each year.
• Seneca is a Public Service Loan Forgiveness certified employer.
• 5 weeks of flexible paid time off and 11 paid holidays.
• Comprehensive employee benefits package, including: 
  • 75% paid medical premium 
  • Full dental, vision, chiropractic, acupuncture, and fertility coverage 
  • Family leave, long-term disability, and life insurance 
  • 50% paid premiums for dependants 
  • New fertility benefits! 
  • 403b retirement plan
  • Employer-Paid Assistance Plan
• Scholarship opportunities, ongoing training, and professional development opportunities.