Are you passionate about making a difference in the lives of youth and families in our communities? Join our team as a Bilingual Lead Care Manager for our Enhanced Care Management (ECM) program!

As a Bilingual Lead Care Manager, you will act as the primary contact person for youth and families requiring care coordination and community linkages. Bilingual Lead Care Managers play a pivotal role in providing comprehensive care management and support serving as the cornerstone of the care coordination process and the driving force behind ensuring the holistic well-being of high-need youth and families.

ABOUT ENHANCED CARE MANAGEMENT

The Enhanced Care Management (ECM) program is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services, connection to community resources, and comprehensive care management. 

ABOUT SENECA

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We’re also committed to building a diverse staff and strongly encourage people of color to apply. Our programs are deeply engaged in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

• Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members.
• Complete a comprehensive assessment and develop a care plan for each enrolled member.
• Organize care activities and maintain regular contact with outside providers to ensure coordination, including county substance use disorder and specialty mental health providers as appropriate.
• Manage referrals, coordination, and follow-up to needed services and supports.
• Provide education and identify support needs for youth and their family or other caregivers.
• Provide services in person and/or via telehealth to meet each enrolled members’ care plan needs.
• Utilize crisis communication and de-escalation techniques as per Seneca's crisis response training. This may include intervening with the clients' behavioral program through physical management of the clients, if applicable. Training in additional crisis intervention modalities may be required.
• Engage in community outreach and identify supports and resources in the community, including building relationships with community providers.
• Complete required documentation in a timely manner.

REQUIRED:

• Education/experience requirements:
  • Bachelor's degree OR
  • Associate degree or equivalent + 1 year of applicable work experience OR
  • High school diploma/GED + 2 years of applicable work experience
  • Applicable experience includes paid or unpaid work with youth, families, or in the social services field. This role requires experience supporting families impacted by complex systemic disparities that contribute to community and individual mental health challenges
• Bilingual Spanish skill set required
• Flexibility to work some earlier mornings or evenings, scheduled ahead of time
• Must be at least 21 years of age
• Own vehicle, Valid California driver's license and insurability with Seneca's automobile policy
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements
• Must show proof of COVID-19 vaccination

PREFERRED:

• Prior case management and community-based experience
• Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks

• Full-time
  
  • Mon-Fri; 9am-5:30pm
  • Flexible schedule with ability to work earlier mornings or evenings as needed
  • Combination of in-person & remote work

• Starting range: $27.57 - $30.07 per hour 
• Actual salary dependent on creditable experience above the minimum qualification
• Mileage reimbursement
• Salary increases each year
• 5 weeks of Paid Time Off and 11 Paid Holidays
• Comprehensive benefits package:
  • Medical, dental, vision and chiropractic, acupuncture, fertility coverage
  • 50% paid premiums for dependents
  • Long-term disability, family leave, and life insurance
  • 403b Retirement Plan
  • Employer-paid Employee Assistance Plan
• Seneca is a Public Service Loan Forgiveness certified employer
• Promotional opportunities across the agency in California and Washington