ABOUT THE ROLE

Are you detail-oriented and passionate about supporting mental health services? Join our team at Maya Angelou Academy as a Health Information Specialist / Program Assistant (HISPA)! In this role, you’ll ensure accurate client records, process mental health billing, and support program compliance. You’ll work closely with clinicians, counselors, and program leaders to organize documentation and maintain smooth administrative operations. If you thrive in a structured environment and enjoy keeping things running efficiently, we’d love to hear from you!

About Maya Angelou Academy (MAA)
Maya Angelou Academy (MAA) is a nonpublic school in Oakland, CA, dedicated to serving K-5 students in a supportive and structured learning environment. Our school provides individualized educational and behavioral support, fostering academic growth and emotional well-being. MAA’s dedicated staff work collaboratively to create a nurturing space where students can thrive both academically and socially. With a strong emphasis on evidence-based practices and a commitment to meeting each child’s unique needs, MAA empowers students to overcome challenges and build a foundation for lifelong success.

ABOUT SENECA

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for nearly a decade. We’re committed to providing traditionally marginalized communities with a network of outstanding mental health, community-based, and educational services. We are committed to building a diverse staff, and our programs actively engage in conversations and training on Diversity, Equity, and Inclusion to promote equity and justice for the youth and families we serve.

• Maintain and organize client records in compliance with HIPAA, Community Care Licensing (CCL), and Seneca regulations
• Track and ensure accurate completion of required county health plan documentation
• Communicate with the treatment team to address documentation corrections or updates
• Process and review billing and invoices using internal and external Electronic Health Record (EHR) systems, submitting reports to Accounting on time
• Ensure timely distribution of Incident Reports and resolve billing discrepancies
• Handle record requests in compliance with HIPAA and Seneca policies
• Prepare client charts for audits and accreditation reviews
• Support administrative tasks, including answering phones, managing purchase orders, and processing mail

• Education/experience requirements:
  • Bachelor’s degree OR
  • Associate’s degree and 1 year of applicable work experience OR
  • High school diploma and 2 years of applicable work experience
  • Applicable work experience includes any administrative position (paid or unpaid) requiring frequent data entry, ability to prioritize multiple projects within strict deadlines, and coordination with multiple departments
• Ability to compile and track documents according to strict guidelines and regulations
• Excellent organizational, problem solving, and time management skills
• Demonstrated proficiency in Microsoft Word, Outlook, and Excel
• At least 21 years of age
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements
• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy
• Proof of COVID-19 vaccination

• School-based schedule:
  • Monday to Friday: 8 AM- 4 PM (ability to work occasional flexible schedule when the program needs vary)
  • 100% fully working at a Seneca location
• 5 weeks of paid time off, 11 paid holidays, and 14 paid school break days

• Starting at $27.58 - $30.08 per hour
  • Actual salary dependent on creditable experience above the minimum qualifications
  • Salary increases each year
  • Additional compensation provided upon passing a bilingual language proficiency exam
• 5 weeks of Paid Time off and 11 Paid Holidays and additional 14 paid school break days
• Comprehensive benefits package:
  • Medical, dental, vision, chiropractic, acupuncture, fertility coverage
  • Long-term disability, family leave, and life insurance
  • 50% paid premiums for dependents
  • 403b Retirement Plan
  • Employer-paid Employee Assistance Plan
• Seneca is a Public Service Loan Forgiveness certified employer